Where is the studio located?

We are thrilled to use a beautiful community space, Whistler Studio. This space is perfect for natural light, professional photographs. We are located in downtown Des Moines in the East Village at 500 E. Locust Street, #202. Please park in the metered parking outside the building, Enter the building through the doors on Locust and go up one flight of stairs. The door to the studio is located at the first door to the right. You will see a W above the door - and know you're in the right place!

How do I pick my images?

We’ll send you a link to your online gallery within 7 days of your shoot. Using the online gallery, you will be able to select the images you would like to purchase. If you find yourself in need of a second opinion, Whitney and the Ivory House team is just an email or a phone call away.

How quickly will I get my polished images back?

After you have made your final selections, we will deliver your polished images within 7 days, via DropBox folder. You will be able to download your images from there and use them however you would like. Our images are delivered in both black and white and in color and in a printable JPG format.

When is payment due?

Payment is due at the time of booking to confirm your date on the calendar.

What is your cancellation/reschedule policy?

Portrait Sessions

We allow 1 reschedule with more than 72 hours’ notice. Reschedules can be made with less than 48 hour notice, but a $50 reschedule fee will be applied.

Family Mini Sessions

We allow 1 reschedule, to another family mini session date, but a $50 reschedule fee will be applied.

$100 Headshots

We offer a very limited amount of $100 Headshot spots. Because these sessions sell out so quickly, we do not allow for any reschedules or refunds.

EXTRA Sessions

With EXTRA sessions, there are no refunds, transfers, or reschedules. Commit and show up for yourself.